Problem Solving

A process for responding to an unacceptable condition in order to make it acceptable. In many cases, this means returning conditions to their prior state. In such cases, problem solving can be distinguished from improvement because improvement's aim would be to change the conditions to a more desirable state, or to work on preventing or reducing the severity or frequency of the problem. OR the act of defining a problem; determining the cause of the problem; identifying, prioritizing and selecting alternatives for a solution; and implementing a solution.