International Organization for Standardization international technical specification for quality management systems, with particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organization; generally replaced the U.S. QS-9000 standard.
The ISO/TS16949 is an ISO technical specification aiming to the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. It is based on the ISO 9001 and the first edition was published in March 2002 as ISO/TS 16949:2002.
It was prepared by the International Automotive Task Force (IATF) and the "Technical Committee" of ISO. It harmonizes the country-specific regulations of Quality-Management-Systems. TS16949 applies to the design/development, production and, when relevant, installation and servicing of automotive-related products. It is based on ISO 9001. The requirements are intended to be applied throughout the supply chain. For the first time vehicle assembly plants will be encouraged to seek ISO/TS16949 certification.
Content of the specification
Aim of the standard is to improve the system and process quality to increase customer satisfaction, to identify problems and risks in production process and supply chain, to eliminate its causes and to examine taken corrections and preventive measures for their effectiveness. The focus lies not on the discovery, but on the avoidance of errors. The eight main chapters of the standards are:
* Section 1-3: Introduction and Preface
* Chapter 4: Quality Management System (general requirements, control of documents and records)
* Chapter 5: Responsibility of the management
* Chapter 6: Management of resources
* Chapter 7: Product realization
* Section 8: Measurement, Analysis and Improvement
The process-oriented approach to business processes that is addressed in the ISO 9001:2008 stands at the forefront of the standard. It looks at the business processes in a process environment in which there are interactions and interfaces that need to be recognized, mapped and controlled by the quality management system. Additionally the gateways to the exterior (to sub-suppliers, customers and to remote locations) are defined. The Standard distinguishes between customer-oriented processes, supporting processes and management processes. This process-oriented approach is meant to improve the understanding of the whole process. Not an isolated process, but the entity of all interacting business processes affect the quality performance of a firm.
A key requirement of ISO / TS 16949:2009 is the fulfillment of customer-specific requirements, set up by the automobile manufacturer in addition to the quality management system of their suppliers. This may have decisively contributed to the worldwide recognition of the TS by many manufacturers.