(1) A formalized system that documents the structure, responsibilities and procedures required to achieve effective quality management.
(2) This is a documented and maintained quality system for improvement. This includes the organizations policies, requirements and process documents that reflect the best practices of the organization conforms to specified requirements of international standard.
A quality management system (QMS) can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management. The elements of a Quality Management System usually consists of the following:
1. Organizational structure
4. Data Management
7. Customer Satisfaction
8. Continuous Improvement
9. Product Quality