An organization's general statement of its beliefs about quality, how quality will come about and its expected result. OR The overall intentions and direction of an organization as regards quality as formally expressed by top management.
A quality policy is a document jointly developed by management and quality experts to express the quality objectives of the organization, the acceptable level of quality and the duties of specific departments to ensure quality. Quality policy management is a long term strategic issue and often has a 10 year scope.
Section 5.3 of the ISO 9000 standard requires a written, well defined quality policy that is communicated and understood within an organization. Section 5.3 also sets out some of the requirements for quality policies.