Quality Function Deployment (QFD)

#|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z Index  

Quality Function Deployment (QFD) - short version

Method for collecting and organizing customer requirements and mapping them to functional requirements.

Quality Function Deployment (QFD) - long version

Quality function deployment (QFD) is a "method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.", as described by Dr. Yoji Akao, who originally developed QFD in Japan in 1966, when the author combined his work in quality assurance and quality control points with function deployment used in value engineering.

QFD is designed to help planners focus on characteristics of a new or existing product or service from the viewpoints of market segments, company, or technology-development needs. The technique yields graphs and matrices. QFD helps transform customer needs (the voice of the customer [VOC]) into engineering characteristics (and appropriate test methods) for a product or service, prioritizing each product or service characteristic while simultaneously setting development targets for product or service.


IQ Catch Banner


Definition in Chinese | Definition in French | Definition in Italian | Definition in Spanish | Definition in Dutch | Definition in Portuguese | Definition in German | Definition in Russian | Definition in Japanese | Definition in Greek | Definition in Turkish | Definition in Hebrew | Definition in Arabic | Definition in Swedish | Definition in Korean | Definition in Hindi | Definition in Vietnamese | Definition in Polish | Definition in Thai